Import: have a package sent to us from outside Europe
When you want to receive parcels from outside the EU, in most cases a customs fee / duties need to be paid. To ensure that this runs smoothly and that there are no delays, we recommend the following procedure.
Preferred method: you pay directly to the carrier
When the sender ensures that your email address is on the label (parcel), the carrier can send you an email with a payment link for the customs fee. In this way you can pay the fee before delivery takes place, which is the best and cheapest solution for all parties involved. In case you did not receive a message from the carrier, contact them to coordinate with them directly.
Alternative method: we pay on your behalf at the time of delivery
It is also possible that we pay the import duties on your behalf, but there are costs and conditions attached:
- Make sure there is enough money in your account to cover the amount that must be paid
- Inform us in advance of the carrier, the amount due and the tracking number
If the above procedures are not followed, we will refuse the parcel.
The parcel must always be addressed to you (your name) so not to PriParcel. A parcel addressed to PriParcel will not be accepted, as you are the recipient and responsible for the parcel.