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Questions & Answers regarding use of the PriPortal
The password must contain at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character.
Click on your name at the top right of the PriPortal and choose Support. There you can create a support ticket.
Once you requested forwarding, it’s not possible to make adjustments anymore. So in case you want to change the carrier (or any other thing), you need to contact us so we can place back the parcel(s) in your Received items. After that you can request forwarding again.
When you are in the PriParcel section (in PriPortal) click on your name and choose ‘My account’. Select Addresses in the left column. There you can change or add addresses.
When you are in the PriParcel section (in PriPortal) click on Settings and then My addressees. There you can change or add names for whom you would also want to receive parcels.
Yes, we do. It is not necessary to specify expected shipments in the PriPortal. This function is mainly intended for your own administration, so that you can keep an overview of the packages you have ordered.