Receive parcels2024-06-06T11:26:04+01:00

We receive parcels from any country in the world

A package from Amazon from Germany?
Not a problem.

An order from Ali Express from China?
We receive them every day.

A number of boxes delivered by your supplier from Italy?
We are happy to support you in your business.

Are you a webshop owner and do you want us to receive your returns?
Please take a look at this page which explains the special service we have for receiving and processing your returns.

receive parcels
receive parcels

Opening hours

We can receive parcels from all web shops, all carriers and all countries at our delivery address in the Netherlands. We are open during business hours so we can receive your parcels from:

Monday to Friday
From 9:00 am to 5:30 pm

In the evenings and on Saturdays and Sundays we are closed.


Your (company) name
[email protected]

(for parcels from outside the EU)

Laan van Waalhaven 139A
2497GK Den Haag

Your parcel and addressing

It’s not necessary to inform us in advance about packages that will be delivered to us for you. We will always accept parcels and process them. But to make sure we can process your parcels smoothly, correct addressing is important:

  • Make sure your (company) name is in the address
  • Do you have multiple names for whom you want to receive packages? Then add these names to your list of addressees / recipients
  • Preferably also add your Parcelbox number to the address
  • Are you receiving a package from outside the EU? Make sure your email address is also on the label (package). The carrier may need this to send a payment link for the import duties.

Receiving parcels: the conditions

  • PriParcel is designed to receive parcels and we are not suited to receive (or send) pallets
  • Packages that exceed the maximum weight (31 kg.) can not be processed
  • Do you want to receive parcels from outside the EU? Please check this page with more information about customs and how we deal with it.
  • A package that is addressed to PriParcel, instead of to you, will be refused, because we are not the recipient, you are. So always make sure that your (company) name and preferably also your Parcelbox number are stated in the address.
  • If there is no name/number on the package at all, we cannot process it because we don’t know to whom the parcel belongs to. The parcel will be stored for a maximum of one month. After this period it will be destroyed.

Pick-up parcels from another location

If a package cannot be delivered to our warehouse, for whatever reason, in most cases the delivery person will bring it to a nearby parcel point. Sometimes a note is left, but it most cases there isn’t. So that means that we are not aware of this. For this reason it is important that you keep an eye on the Track & Trace information and inform us when a package has been delivered at a parcel point. We can collect the parcel for you from that parcel point, but please keep in mind additional costs are involved.

Keep in mind
Also keep in mind that a package usually only stays there for a few days before it is returned to the sender. And we need to have a valid copy of your ID, otherwise we will probably not be able to retreive the parcel for you.

Are you ready to create your PriParcel account?

Would you first like some more information or do you have a specific question?

Call us, sent an e-mail or chat with our colleagues via the contact page.

Questions and answers regarding receiving parcels

What happens when a parcel is delivered outside opening hours?2021-07-14T17:46:08+01:00

In some cases a second attempt will be made to deliver the next day, so check the tracking info for this. In other cases the parcel will be dropped off at a close by pick-up point. Always inform us about this so we can pick-up the parcel. Inform us about: – the exact pick-up location, the carrier and the tracking code.

PriParcel refused my parcel, why?2021-07-14T17:26:57+01:00

We refuse a parcel when it it addressed to PriParcel in stead of to you. So always make sure the parcel is addressed to your name or your company name.

My tracking info says you received my parcel but it’s not in my account, how is that possible?2021-07-14T17:27:13+01:00

It always takes some time for us to process all received parcels so usually the parcel(s) will be visible in your portal within a few hours. If it is still not visible, it means we did not receive it and you should contact the sender and/or carrier about this.

My parcel never reached PriParcel’s warehouse, what should I do?2021-07-14T17:27:43+01:00

You should contact the sender and/or the carrier about this, as we are not able to solve this problem. Only the sender of a parcel can start an investigation at the carrier.

My parcel looks damaged on the picture, can PriParcel check the content?2021-07-14T17:27:29+01:00

Yes we can, please contact us about this so we can check it for you. In case a parcel is damaged and it needs to be forwarded, we will always make sure it leaves our warehouse in good condition, by either using extra tape or by putting an extra box around it.

My parcel couldn’t be delivered and is dropped off at a pick-up point, can PriParcel pick-up my parcel?2021-07-14T17:38:41+01:00

Yes, we can do that for you. Please inform us about the exact pick-up point, the carrier and the tracking info so we know where to go and what to do.

How do I know my parcel is delivered?2021-07-14T17:26:40+01:00

After we have received your parcel, we will upload pictures in your portal and you see this at Received items.

Does PriParcel accept packages that are not listed as expected shipments?2021-07-14T17:22:59+01:00

Yes, we do. It is not necessary to specify expected shipments in the PriPortal. This function is mainly intended for your own administration, so that you can keep an overview of the packages you have ordered.

Can PriParcel receive deliveries from my suppliers?2021-07-14T16:15:49+01:00

Yes, we can. And we can forward these parcels to your customers, to different addresses in each country.

Can I receive parcels using an alias?2021-07-14T17:23:33+01:00

Yes, you can. You can add additional names in your account and this may also be an alias.

Can I receive parcels for somebody else?2021-07-14T17:25:14+01:00

Yes, you can. You can add additional names in your account. Go to Setttings and then My addressees and add the names.

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