Pick-up parcels from another location
If a package cannot be delivered to our warehouse, for whatever reason, in most cases the delivery person will bring it to a nearby parcel point. Sometimes a note is left, but it most cases there isn’t. So that means that we are not aware of this. For this reason it is important that you keep an eye on the Track & Trace information and inform us when a package has been delivered at a parcel point. We can collect the parcel for you from that parcel point, but please keep in mind additional costs are involved.
Keep in mind
Also keep in mind that a package usually only stays there for a few days before it is returned to the sender. And we need to have a valid copy of your ID, otherwise we will probably not be able to retreive the parcel for you.